quality
management
Laird Electric has developed and designed a new Quality
Management System (QMS) based on the principles of the International
Standard ISO 9001:2000 Third Edition. This system is effectively implemented
to provide products and services that meet customer requirements and
ensure quality standards. The QMS is aimed at enhancing customer satisfaction
through its effective application and preventing non-conformity at all
stages throughout the project, from contract review and approval to final
turnover to the customer. The field of applicability for this particular
QMS is in construction, installation, commissioning and servicing of
electrical, instrumentation and power utility systems.
Laird’s quality plan is developed with ownership in mind. Our concept
of quality extends well beyond the quality of the end product. Laird’s
team takes pride in their work and is accountable for their workmanship.
Laird believes the quality improvement process is not the sole responsibility
of the QC Department, but a function in which the entire organization
participates. By everyone successfully doing all the small things, Laird
can collectively achieve our objectives.
Our Quality Control program ensures that systems and procedures are in
place to properly execute and deliver quality workmanship. The Quality
Control Manual describes the means in which we implement this program.
Much like an ISO quality system, the manual covers various areas of activities
that are pertinent to a sound quality system.
Laird’s extensive Quality Control program is registered with the
Alberta Boilers Safety Association (ABSA) regulating authority. ABSA
administers Alberta’s pressure equipment safety program under The
Safety Codes Act, and has the authority to enforce pressure equipment
safety as set out in the legislation.
Customers benefit from our quality
program by:
• Understanding who is responsible and accountable for what in our organization
•
Understanding how Laird works towards building in quality in what we do
•
Being able to compare our system with theirs when assessing needs
•
Knowing that systems are in place to assure compliance and address non-compliance
•
Avoiding additional overhead costs in the form of administration and supervision
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